Privacy Policy
PLEASE READ THIS POLICY CAREFULLY BEFORE BROWSING THIS WEBSITE OR USING ANY OF THE EXODUS EXPERIENCE PLATFORMS. YOUR CONTINUED USE OF THIS WEBSITE OR ANY EXODUS EXPERIENCE PLATFORM INDICATES THAT YOU HAVE BOTH READ AND AGREE TO THE TERMS OF THIS PRIVACY POLICY. YOU CANNOT USE THIS WEBSITE OR ANY EXODUS EXPERIENCE PLATFORM IF YOU DO NOT ACCEPT THIS POLICY. THIS POLICY ALSO APPLIES TO USERS IN SO MUCH AS THEY AGREE NOT TO USE ANY PERSONAL INFORMATION THAT MAY COME INTO THEIR POSESSION WHILST INTERACTING WITH PARTICIPANTS ON THE EXODUS EXPERIENCE PLATFORM.
PLEASE NOTE THAT WE ARE A SOUTH AFRICAN COMPANY AND SO SOUTH AFRICAN LAW REGULATES OUR ACTIVITIES AND THIS POLICY. HOWEVER, CARE AS BEEN TAKEN TO ENSURE OUR POLICY IS IN LINE WITH THE GENERAL DATA PROTECTION REGULATION GDPR (EU) 2016/679.
Table of Contents
- Article 1. Privacy Policy
- Article 2. Your Rights
- Article 3. Disclosure of Personal Information
- Article 4. Log Files
- Article 5. Cookies
- Article 6. Links from the website
- Article 7. Application Of The Electronic Communications And Transactions Act 25 Of 2002 (“ECT Act”)
- Article 8. Lodging of Complaints
Article 1. Privacy Policy
1.1. For this section, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 (“the Act”) and in accordance with the definition of Personal Data in Article 4(1) of the General Data Protection Regulation GDPR (EU) 2016/679.
1.2. In adopting this Privacy Policy, we wish to balance our legitimate business interests and your reasonable expectation of privacy. Accordingly, we will take all reasonable steps to prevent unauthorised access to, or disclosure of, your Personal Information. However, it is impossible to guarantee that your Personal Information will be 100% secure.
1.3. In utilising our website, or any other platform, or using our services, users may be asked to provide the following information (Personal Information):
1.3.1. First Name
1.3.2. Surname
1.3.3. Email
1.3.4. Phone Number
1.3.5. Language
1.3.6. Booking and event registration details (chosen eating plan, birth date, number of participants, special requests, dietary requirements, medical conditions etc.)
1.4. We will attempt to limit the types of Personal Information we process to only that to which you consent to (for example, in the context of online registration, newsletters, message boards, surveys, polls, professional announcements, SMS, lead generation, MMS and other mobile services), but, to the extent necessary, your agreement to this Privacy Policy constitutes your consent as contemplated in section 69 of the Act and/or Article 7 of the GDPR (whichever is applicable). Where necessary, we will seek to obtain your specific consent in future instances should we deem the same required by law and where your consent herein might not be lawfully sufficient.
1.5. We will not collect, use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs, where relevant) except with your specific consent or in the circumstances permitted by law.
1.6. By agreeing to the terms contained in this Privacy Policy, you consent to the use of your Personal Information in relation to:
1.6.1. The provision and performance of our services to you
1.6.2. Informing you of changes made to our website or other platforms
1.6.3. The provision of marketing-related services to you by us
1.6.4. Responding to any queries or requests you may have
1.6.5. Developing a more direct and substantial relationship with users
1.6.6. Developing an online user profile
1.6.7. Understanding general user trends and patterns
1.6.8. For security, administrative and legal purposes
1.6.9. The creation and development of market data profiles
1.6.10. Managing and fulfilling online bookings, sending confirmations, reminders, and post-experience feedback requests
1.7. Although absolute security cannot be guaranteed on the internet, we have implemented up-to-date, reasonable technical and organisational security measures to protect your Personal Information against accidental or intentional manipulation, loss, misuse, destruction, or unauthorised disclosure or access to the information we process online.
1.8. While we cannot guarantee the security of any Personal Information you give us, we will keep maintaining and enhancing these security measures over time in line with legal and technological advancements.
1.9. We store your Personal Information either directly or on a central database, to which we transfer your Personal Information. If the central database is located in a country with laws that do not substantially mirror the protection of Personal Information, we will take necessary steps to ensure your Personal Information is adequately protected in that jurisdiction.
1.10. Your information will not be stored any longer than necessary for the purposes outlined in this Privacy Policy or as required by applicable legislation.
1.11. The Personal Information we collect from users shall only be accessed by our employees, representatives, and consultants on a need-to-know basis, and subject to reasonable confidentiality obligations binding such persons.
1.12. We reserve the right, but are not obliged, to monitor or review any information and materials, including any website link, that you publish or submit to us for publication on the any of our Platforms. You shall be solely responsible for the content of all material published by yourself and it is assumed that where you publish personal information your consent to our use thereof is thereby given.
1.13. We constantly review our systems and data to provide the best possible service to our users. We do not accept any users or representatives of users who are under 18 years of age or who otherwise lack the relevant capacity to be bound by this Privacy Policy.
1.14. We will not sell, share, or rent your Personal Information to any third party, nor will we use your email address for unsolicited mail or other communications. Any emails, SMS or other message forms sent by us will solely relate to providing our services and/or marketing them.
Article 2. Your Rights
2.1. As a user, you have the right:
2.1.1. of access to your Personal Information stored and processed by us. This may be done by emailing us at the address referred to in clause 7.5.3 below;
2.1.2. for the rectification of Personal Information that we hold on your behalf, in instances where such Personal Information is incorrect or incomplete;
2.1.3. Right to erasure of Personal Information (“right to be forgotten”) if such information is no longer necessary for the original purpose of processing, or if you withdraw your consent and there are no other grounds or justifications to retain such Personal Information, or if you object to the processing of such Personal Information and there is no valid reason for continued processing.
2.1.4. to restrict or suspend the processing of Personal Information to only what is strictly necessary for us to deliver our services to you;
2.1.5. If we breach any of the terms of this Privacy Policy, you may complain to the relevant data protection authority in their jurisdiction.
2.1.6. to withdraw their consent at any time, if processing of Personal Information is based on consent;
2.1.7. to object to the processing of Personal Information, if such processing is based on legitimate interests; and
2.1.8. to object to the processing of Personal Information for direct marketing purposes.
Article 3. Disclosure of Personal Information
3.1. We may disclose your Personal Information to the following persons for the purposes of our rendering of our services to you, and for those reasons recorded in clause 1.6 above:
3.1.1. Affiliated Companies
3.1.2. Agents
3.1.3. Representatives
3.1.4. Our third-party payment gateway provider (who processes payments on their secure platform, as we do not store full card details on our systems).
3.2. If our services are provided in conjunction with, or by involvement of third parties, such third parties may need to have your Personal Information to fulfil your request.
Article 4. Log Files
4.1. When you visit the website, even if you do not create an account, we may collect information, such as your IP address, the name of your ISP (Internet Service Provider), your browser, the website from which you visit us, the pages on our website that you visit and in what sequence, the date and length of your visit, and other information concerning your computer’s operating system, language settings, and broad demographic information. This information is aggregated and anonymous data and does not identify you specifically. However, you acknowledge that this data may be used to identify you if it is aggregated with other Personal Information that you supply to us. This information is not shared with third parties and is used only within the company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above, without your explicit permission.
Article 5. Cookies
5.1. We use cookies. A cookie is a small piece of information stored on your computer or smartphone by your web browser. The two types of cookies used on the Website are described below:
5.1.1. “Session cookies”: These are used to maintain a so-called ‘session state’ and only last for the duration of your use of the Website. A session cookie expires when you close your browser or if you have not visited the server for a specific period of time. Session cookies are required for the Platform to function optimally, but they are not used to identify you personally.
5.1.2. “Permanent cookies”: These cookies permanently store a unique code on your computer or smart device hard drive to identify you as an individual user. No Personal Information is stored in permanent cookies. You can view permanent cookies by opening your browser’s cookies directory. These permanent cookies are not required for the website to work, but may enhance your browsing experience.
5.1.3. “Payment gateway cookies”: when you are redirected to our secure payment provider, they may set their own cookies (see their privacy policy for details).
Article 6. Links from the website
6.1. The services available through the Website or other Platforms may contain links to other third-party sites, including (without limitation) social media platforms, payment gateways, appointment scheduling and/or live chat platforms (“Third Party Sites”). If you select a link to any Third Party Site, you may be subject to such Third Party Site’s terms and conditions and/or other policies, which are not under our control, nor are we responsible for them.
6.2. Hyperlinks to Third Party Sites are provided “as is”, and we do not necessarily agree with, edit or sponsor the content on Third Party Sites.
6.3. We do not monitor or review the content of any Third Party Sites. Opinions expressed, or material appearing on such sites, are not necessarily shared or endorsed by us, and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices or content of other sites, either.
6.4. Users should evaluate the security and trustworthiness of any third-party site before disclosing any personal information to it. We do not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Article 7. Application Of The Electronic Communications And Transactions Act 25 Of 2002 (“ECT Act”)
7.1. Data Messages (as defined in the ECT Act) will be deemed to have been received by us if and when we respond to the Data Messages.
7.2. Data Messages sent by us to a user will be deemed to have been received by such user in terms of the provisions specified in section 23(b) of the ECT Act.
7.3. Users acknowledge that electronic signatures, encryption and/or authentication are not required for valid electronic communications between users and us.
7.4. Information to be provided in terms of section 43(1) of the ECT Act:
7.4.1. Users warrant that Data Messages sent to us from any electronic device, used by such user, from time to time or owned by such user, were sent and or authorised by such user, personally.
7.4.2. This Website is owned and operated by The Exodus Experience (Pty) Limited, Registration number 2025/938501/07.
7.5. Address for service of legal documents: 13 Hanepoot Avenue – Die Wingerd – Somerset West.
7.5.1. Contact Number: +27 72 645 8581
7.5.2. Website – located at www.staging.theexodusexperience.life
7.5.3. Email address: execute@staging.theexodusexperience.life
Article 8. Lodging of Complaints
8.1. We only process your Personal Information in compliance with this Privacy Policy and in accordance with the relevant data protection laws. If, however, you wish to raise a complaint regarding the processing of your Personal Information or are unsatisfied with how we have handled your Personal Information, you have the right to complain to the supervisory authority in your country.